You’ve come to the right place to find the answers to any questions you may have about using our effortless ordering and delivery services. However, if you have a query these FAQs do not address, please contact us with the details of your enquiry.
Ordering
How do I place an order?
Step 1: Shop
When you find a product or gift set you would like to buy, select the ‘ADD TO CART’ button. A pop-up message will request you to complete essential information. Once you’ve filled out the details, select ‘Checkout’, or continue to add more items to your cart and select ‘Checkout’ when your shopping’s done.
Step 2: Checkout
If you have a voucher code, you can redeem it on this step. Please note, vouchers are not redeemable with any promotions. For more info regarding vouchers, take a look at our Terms & Conditions. Once you have redeemed your voucher, select ’Secure Checkout’.
Step 3: Pay
Select your preferred payment method, and complete the requested details. Please double-check your details to make sure they are correct and then click on ‘Pay Now’ to confirm your order. A confirmation email with all the necessary order details will be sent to you.
Which payment methods do you accept?
Payfast: Debit Card, Credit Card, Apple Pay, Samsung Pay, Span Scan, Zapper and Mobi Cred.
Deliveries
What are your delivery times?
Our standard delivery times are from Monday to Friday, between 08:00 and 17:00.
How long will it take for my order to be delivered?
Deliveries take 2 – 3 working days from confirmation of order in major areas eg JHB, DBN, CT, BLOEM, PE, GEORGE.
Regional and outline areas deliveries will take 3 – 5 working days from confirmation of order.
No deliveries on weekends.
Can I request a particular delivery time?
Yes you can. Please note that our standard deliveries take place Monday to Friday between 8:00 and 17: 00. Under “Order Notes” at checkout please stipulate required delivery time during weekdays.
Although we do our best to deliver your order at the selected time, various unforeseen circumstances can unfortunately lead to a delay, for example: mechanically breakdowns, road accidents, loadshedding, roadworks, closure of roads during protest actions, flight or linehaul delays, etc.
If I place my order well in advance, is it prioritised on the delivery day?
Yes you can. Please not this under “Order Notes” at checkout of your shopping basket.
Although we do our best to deliver your order at the selected time, various unforeseen circumstances can unfortunately lead to a delay, for example: mechanically breakdowns, road accidents, loadshedding, roadworks, closure of roads during protest actions, flight or linehaul delays, etc.
Do you deliver over weekends?
Please note that our standard deliveries take place Monday to Friday between 8:00 and 17: 00. Monday to Friday.
Do you deliver to remote areas in South Africa?
Yes we do. Please note that our standard deliveries take place Monday to Friday between 8:00 and 17: 00.
If I requested a delivery at a particular time, why was it delivered much later?
Although we do our best to deliver your order at the selected time, various unforeseen circumstances can unfortunately lead to a delay, for example: mechanically breakdowns, road accidents, loadshedding, roadworks, closure of roads during protest actions, flight or linehaul delays, etc.
If I need to change the delivery address or delivery date on my order, how can I do that?
Please contact us immediately so that we can make the necessary adjustments to your order. Please note that, depending on the time of day at which we receive the address change, it may affect the delivery date.
What happens if I receive an email saying my order has been delivered but I, or my recipient, did not receive it?
Please contact us immediately so that we can rectify the situation as soon as possible.
Customer Care
What happens if I’m not happy with my order?
We do our best to deliver the perfect pampering experience every time. However, if your expectations have not been met, please contact us so we can attend to your concerns.
What is our return policy?
Please refer to the returns policy for details on our returns policy.
